Experience success with Broadcom's Expert Change Planning Program
Data centers are experiencing constant change in order to take advantage of new capabilities, maintain version currency, or prepare for upcoming market events, like new application roll-outs or support for Black Friday demand.
Spend less time dealing with issues and more time adding value to the business with proactive planning and white-glove support from our experts.
The Mainframe Expert Change Planning program assists customers in making their hardware, operating system, and software maintenance and upgrade activities a success. Broadcom experts collaborate with you to conduct a comprehensive review of your upgrade plans at no charge. Our team is with you every step of the way, providing consultation and on-call support throughout your change window so that you can essentially eliminate the potential for Sev-1 issues during the process.
“I appreciate the Broadcom Mainframe Support team working with me to ensure my security and operating system upgrades are a success. Their detail in reviewing product features and PTFs prior to upgrades has been very helpful.”
“The Broadcom mainframe Support team helped us prepare for this critical upgrade. Working with Broadcom proactively, prior to our event, made things run much more smoothly.”
![]() Better Upgrade Experience
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![]() What's Included?
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![]() Expert-Led Collaborative Planning
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When faced with a lean mainframe staff, less budget, and dozens of subsystems to manage, it’s difficult to ensure your upgrade will be a success. That’s where Broadcom can help. The Mainframe Expert Change Planning Program, an extension of our hot site program, provides you with access, at not charge, to a mainframe product expert who can review and validate your installation/implementation plan(s) and provide tips and tricks to ensure your upgrade is a success. If problems do occur during your upgrade, be assured that an experienced Support Engineer, who knows your environment and plan, will be available via a simple call to assist you at your time of need.
No-cost mainframe installation/implantation plan review that leads to improved confidence, reduced effort, and a higher-event success rate. If a problem does occur, a mainframe Support Engineer who is familiar with your plan will be available to help reduce time to case resolution.
That certainly is an option. But wouldn’t it be better to have the Broadcom team also assist with your plan review.
Simply create a Support case. A Broadcom Support Engineer will be happy to discuss your event and help you prepare a plan.
No charge. It is completely free for Mainframe customers current on maintenance
We request that you give Broadcom a two week notice prior to your event. However, you can be a member of the Mainframe Expert Change Planning Program for up to 90 days before your event.